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Persistent Systems is looking for a Shipping & Receiving Supervisor. You will be responsible for all incoming and outgoing shipments at Persistent Systems’ New York City headquarters, ensuring items are shipped and distributed in a timely and effective manner. You will also be responsible for supervising a team of Shipping & Receiving Associates, coordinating work, monitoring, and evaluating department performance, and providing training on Shipping & Receiving procedures.
POSITION RESPONSIBILITIES
- Planning, coordinating, monitoring, and evaluating work performed in the Shipping & Receiving function to ensure efficient, accurate, and high-quality department operations
- Providing training on Shipping & Receiving procedures to Shipping & Receiving Associates
- Documenting, verifying, and maintaining shipping and receiving logs and other records
- Shipping and receiving packages, including accepting and signing for deliveries from distributors, as well as organizing and planning outbound orders
- Maintaining store room inventory and organization, including sorting materials according to characteristics such as size, type, style, and product code under FIFO (First-In-First-Out) procedures; conducting daily inventory of products, conducting cycle counts, and reporting data to the Supply Chain Manager and Inventory
- Inspecting incoming raw materials
- Maintaining inventory of shipping supplies and replenishing inventory as needed
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Persistent Systems is seeking a Sales Associate to support the day-to-day operations of the company’s Department of Defense (DoD) team from our New York City headquarters. You will be responsible for responding to inquiries from current and prospective customers, supporting remote sales employees with information requirements, acting as a sales liaison across the entire company, sales data analysis, and preparing presentations and documentation.
POSITION RESPONSIBILITIES
- Support the Vice President of Business Development and Business Development Directors to increase business and the efficiency of the Sales function
- Create and maintain records on the operations of the Sales team using Salesforce.com; conduct queries and analysis using Salesforce tools
- Support exportation of the Wave Relay® system and its components in compliance with all federal laws and regulations
- Support customers in business and sales capacities as required for expansion through direct sales; answer sales phone calls; attend trade shows
- Act as a liaison between the Sales, Business Development, and Marketing functions
- Research business leads and new business development opportunities
- Support business development proposals
- Monitor the performance of the Sales and Business Development functions and design improvement models
- Prepare weekly sales meeting minutes and any follow-ups
- Perform administrative functions including updating calendars and coordinating meetings
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Persistent Systems is seeking a Director of Business Development who will be responsible for growing business by identifying and establishing new customer relationships, as well as maintaining our existing ones for our United States Special Operations Command (SOCOM) vertical. You will also be responsible for capturing business, managing high revenue accounts, and assisting with programmatic measures to ensure that customers receive the best products and services available for their needs. Additionally, you will be tasked with creating and implementing strategies that will expand Persistent Systems’ customer base on a global scale.
POSITION RESPONSIBILITIES
- Identifying potential new customers; managing and developing existing customer relationships
- Developing sales strategies and unique selling propositions to meet sales targets
- Collaborating with Sales and Engineering to identify new product opportunities
- Developing and retaining existing customer relationships by presenting solutions to meet customer needs, ensuring customer satisfaction
- Managing key accounts after the initial sale
- Creating business proposals, handling initial negotiations, and closing business deals as part of a team
- Identifying industry and marketing events and trade shows that will provide opportunities to expand the company’s customer base
- Organizing and traveling to trade shows to identify new business opportunities and strengthen current customer relationships
- Conducting presentations for large groups of internal and external stakeholders
- Adhering to established sales-administrative processes that allow for the transparent flow of communication between sales and internal operations teams
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We’re looking for an Assembly Technician with prior experience in electromechanical assembly or similar roles. You will join a team of technicians at our New York City headquarters who are responsible for all final assembly of our industry-leading Wave Relay® products. Successful technicians will gain exposure to all areas of the assembly process, as well as support the quality and safety standards of the company’s products. As an Assembly Technician, you will be responsible for turning the company’s ideas into finished products for our customers.
POSITION RESPONSIBILITIES
- Performing various assembly tasks in support of the company's Production function including soldering, crimping, cable-making, and other general assembly work
- Following established processes and procedures to support the final assembly of products
- Assisting with the testing, evaluation, and deployment of products
- Providing recommendations for process improvement
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Persistent Systems is looking for a Help Desk Technician to support our user base located across multiple locations. You will be responsible for responding to end user requests through the ticketing system, as well as maintaining and updating software, laptops, and desktops. Day-to-day responsibilities are communicating with end users, opening, monitoring, and resolving support tickets. The ideal candidate will have excellent troubleshooting skills and will be customer service focused.
POSITION RESPONSIBILITIES
- Provide helpdesk support and resolve issues for end users
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Document and update internal technical procedures and How-To guides
- Support the onboarding of new users
- Maintain inventory of all equipment, software, and software licenses
- Assign users and computers to proper groups in Active Directory
- Perform workstation hardware and software upgrades and vulnerability remediation as required
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We are looking for an on-site Field Application Engineer who will be a critical member of our Intelligence Operations Team, working from our Fort Collins, Colorado office. You will provide forward, hands-on support to solve our customer’s most difficult MANET problems in Signals Intelligence (SIGINT) operations. This role is rooted within customer operations and is critical to developing long-term customer relationships. You will serve as a technical lead and subject-matter expert in the support of Wave Relay® communications solutions and be responsible for technical aspects of MANET solutions offered to our customers. You will have direct and recurring interaction with customers and play a pivotal role in communicating technical challenges to Program Engineers and Program Managers.
POSITION RESPONSIBILITIES
- Developing long-term customer relationships with project clients through managing and interpreting their requirements
- Contributing to project effectiveness by identifying short- and- long-term network issues, providing information and commentary pertinent to technical deliberations, recommending options and courses of action, and implementing directives
- Assisting personnel with procedures and optimization of the MANET system
- Providing project technical assistance, product education, and training to customer
- Leading the on-site technical team in meeting customer requirements
- Assisting in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installations that meet customer requirements
- Supporting technical solutions to meet prospect's business, technical, and/or financial goals
- Maintaining expert knowledge of Persistent Systems products and solutions
- Leading troubleshooting and root cause analysis for complex networking systems
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We're looking for an onsite Field Service Representative who will be a critical member of the Persistent Systems Air Force Technical Team in Cheyenne, Wyoming. The person will provide forward, hands on support to solve our customer’s most difficult MANET problems. This role will be embedded within customer operations and will be critical to developing long-term customer relationships. The onsite FSR will serve as a technical lead and subject-matter expert in the support of Wave Relay® communications solutions and will be responsible for the technical aspects of MANET solutions offered to our customers. The FSR will have daily direct and recurring interaction with our customers and will play a pivotal role in communicating technical challenges to our Project Field Operations Representatives. This role is integral in supporting project development with direct insight into customer challenges and project needs. The onsite FSR will also be responsible for directing the daily activities of the Forward Support Representative.
POSITION RESPONSIBILITIES
- Develop long-term customer relationships with project clients through managing and interpreting their requirements
- Contribute to project effectiveness by identifying short-term and long-term network issues; provide information and commentary pertinent to technical deliberations; recommend options and courses of action; implement directives
- Ride on Air Force military convoys to observe and troubleshoot network technical issues
- Assist Air Force convoy personnel with procedures and optimization of the WaRTAK system
- Provide project technical assistance, product education, and training to customer
- Lead on-site technical team and meet customer requirements
- Assist in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installation that meet customer requirements
- Support technical solutions to meet prospect's business, technical, and/or financial goals
- Maintain expert knowledge of Persistent Systems products and solutions
- Lead troubleshooting and root cause analysis for complex networking systems
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We're seeking a highly skilled Field Application Engineer to join our growing team. As a member of the Field Operations Department, you will be working at our New York City headquarters. You will be responsible for supporting all field operations, including internal and external engineering demonstrations, development testing, assisting with systems integrations, providing on and off-site customer support, customer trainings, and building relationships with prospective clients. We are looking for skilled engineers who enjoy being in the field and working with our customers. You will be working with the most sophisticated customers in the wireless communications industry, including 3-letter government agencies, federal and local law enforcement, mainstream media outlets and international commercial companies.
POSITION RESPONSIBILITIES
- Traveling to test locations and customer sites to directly support the testing, evaluation, and deployment of the Wave Relay® system
- Supporting project execution in the deployment and support phases as technical specialist
- Conducting development testing on new and existing Wave Relay products
- Creating diagrams and documentation for specific engineering solutions and customer requirements
- Completing engineering tasks such as defining requirements, supporting design efforts, developing acceptance test plans, and data analysis.
- Developing technical expertise of the Wave Relay suite of products
- Supporting the sales force in technical analysis and solution design during the business development phase of the project
- Interpreting written customer requirements and technical specification documents
- Providing necessary technical documentation for suppliers, customers and internal use
- Providing technical advice to management on strategic or project issues
- Screening of the market segment including key customers and competitors on and ongoing basis
- Interacting with customers and providing direct technical support
- Assisting customers in integrating other systems, sensors, and components with the Wave Relay® systems
- Conducting onsite and offsite Wave Relay® training courses
- Participating in meetings for customer employment of Wave Relay® systems
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Persistent Systems is seeking a highly skilled Forward Support Representative who will provide on-site customer support to a customer in Great Falls, Montana. This person will be responsible for providing on-site technical and programmatic support to a United States Government customer. This individual will assist with systems readiness, provide on-site customer support, deliver basic customer trainings, manage inventory of equipment, and provide direct technical support to the end-user and supporting command.
POSITION RESPONSIBILITIES
- Supporting in-house and out-in-the-field technical demonstrations
- Interacting with customers and providing direct technical support
- Prepping gear for operational readiness
- Conducting onsite Wave Relay® basic training courses
- Acting as a direct liaison to military end-users
- Working with FSR to escalate higher level technical issues
- Ensuring customer has technical support required to complete mission
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We're looking for a Senior Embedded Software Engineer with extensive experience developing software (C/C++) in a Linux environment. You will be responsible for working with a team of engineers in the development and implementation of a wide range of low-level embedded software, hardware development, and the development of application software running on the Wave Relay® network. This position provides the opportunity to develop technology that enables our customers to solve their most difficult networking problems.
POSITION RESPONSIBILITIES
- Developing and implementing a wide range of low-level embedded software (including device driver, Linux kernel modules, network stack development, porting existing software to new embedded platforms, and other low level programming activities), hardware development, as well as the development of application software running on the Wave Relay® network
- Supporting in-house and in-the-field engineering activities including travel to customer sites
- Traveling to test locations, military facilities, and customer sites to directly supporting the testing, evaluation, and deployment of the Wave Relay® system
- Integrating other systems, sensors, and components with the Wave Relay® system
- Writing technical proposals
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We're looking for an Embedded Software Engineer who will be responsible for software development and support of Persistent Systems’ industry-leading Wave Relay® mobile ad-hoc networking (MANET) system. You will be heavily involved in the development and implementation of a wide range of low-level embedded software, hardware development, and the development of application software running on the Wave Relay® network. This position provides the opportunity to work alongside our team of highly-skilled senior software engineers to develop technology that enables our customers to solve their most difficult networking problems.
POSITION RESPONSIBILITIES
- Using C/C++ to architect, develop, and implement software for embedded Linux hardware platforms
- Supporting hardware development
- Developing application software running on the Wave Relay® network, which may include device drivers, Linux kernel modules, network stack development, porting existing software to new embedded platforms, and other low level programming activities
- Supporting internal and external engineering activities, including travel to test locations, military facilities, and customer sites to directly supporting the testing, evaluation, and deployment of the Wave Relay® system
- Integrating other systems, sensors, and components with the Wave Relay® system
- Writing technical proposals
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Persistent Systems is seeking an exceptional Administrative Assistant who will be responsible for providing administrative support to various functions throughout the company from our company’s NYC headquarters. As the company’s front-desk Administrative Assistant, you’ll set an excellent first impression for the company’s customers, vendors, job applicants, and other callers and guests of the office. You’ll also be a key resource to the company, responsible for providing administrative support to various company functions, including but not limited to HR, Accounting, Legal and the CEO. To be successful in this role, you will have a positive and inviting attitude, have superior organization skills, and be someone who excels in a fast-paced environment. This role reports to Human Resources.
POSITION RESPONSIBILITIES
- Answering all incoming calls to the company’s main line and directing callers to the appropriate party
- Greeting customers, vendors, prospective employees, and other guests to the corporate office; following all applicable security procedures for visitors
- Managing office calendars, including scheduling meetings, events, job interviews, and new hire onboarding, ensuring scheduling conflicts do not arise; alerting CEO and Director of Engineering of upcoming meetings
- Preparing general written correspondences to internal and external parties
- Sorting and distributing mail to appropriate parties daily
- Coordinating meetings, including scheduling, setting up conference rooms, and managing catering; arranging lunch and dinner reservations when necessary
- Arranging travel for employees and prospective employees
- Coordinating company-wide employee events
- Assisting with administrative duties such as photocopying and filing
- Maintaining the general office environment including monitoring inventory of office supplies and pantry items, ordering and restocking supplies as necessary; ensuring a neat and orderly office environment including emptying trash receptacles and arranging cleaning service visits
- Arranging and distributing weekly company-wide updates
- Assist with other various administrative and office support tasks as necessary
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Persistent Systems is seeking a Receptionist at our Fort Collins, Colorado location who will be responsible for answering all incoming calls to the company’s main line, as well as greeting and signing in guests to the Fort Collins office. The Receptionist will also be responsible for other administrative tasks such as receiving, sending, and delivering mail; photocopying; and faxing. The ideal candidate will have excellent written and verbal communication skills, as well as a positive and inviting attitude. This role reports to Human Resources.
POSITION RESPONSIBILITIES
- Answering all incoming calls to the company’s main line and directing callers to the appropriate party
- Greeting customers, vendors, prospective employees, and other guests to the Fort Collins office; following all applicable security procedures for visitors
- Preparing general written correspondences to internal and external parties
- Sorting and distributing mail to appropriate parties
- Assisting with administrative duties such as photocopying and filing
- Assist with other various administrative and office support tasks as necessary