Persistent Systems

  • Field Service Representative

    Job Location US-WY-Cheyenne
    Programs and Contracts
  • Job Description & Responsibilities

    We're looking for an onsite Field Service Representative who will be a critical member of the Persistent Systems Air Force Technical Team in Cheyenne, Wyoming. The person will provide forward, hands on support to solve our customer’s most difficult MANET problems. This role will be embedded within customer operations and will be critical to developing long-term customer relationships. The onsite FSR will serve as a technical lead and subject-matter expert in the support of Wave Relay® communications solutions and will be responsible for the technical aspects of MANET solutions offered to our customers. The FSR will have daily direct and recurring interaction with our customers and will play a pivotal role in communicating technical challenges to our Project Field Operations Representatives. This role is integral in supporting project development with direct insight into customer challenges and project needs. The onsite FSR will also be responsible for directing the daily activities of the Forward Support Representative.



    • Develop long-term customer relationships with project clients through managing and interpreting their requirements
    • Contribute to project effectiveness by identifying short-term and long-term network issues; provide information and commentary pertinent to technical deliberations; recommend options and courses of action; implement directives
    • Ride on Air Force military convoys to observe and troubleshoot network technical issues
    • Assist Air Force convoy personnel with procedures and optimization of the WaRTAK system
    • Provide project technical assistance, product education, and training to customer
    • Lead on-site technical team and meet customer requirements
    • Assist in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installation that meet customer requirements
    • Support technical solutions to meet prospect's business, technical, and/or financial goals
    • Maintain expert knowledge of Persistent Systems products and solutions
    • Lead troubleshooting and root cause analysis for complex networking systems

    Job Qualifications & Experience


    • 3 years of experience as an FSR or equivalent experience      
    • 1 year of DoD network and systems experience
    • 3 years of experience with tactical and/or strategic radio communications systems
    • Strong understanding of technical concepts such as wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts
    • Proven troubleshooting experience with communications systems and architectures
    • Experience conducting training for small groups
    • Experience with managing equipment inventory and readiness
    • Must be available to travel at least 25% of the time
    • Must have a US Secret Government security clearance



    • Bachelor degree in Computer Science, Electrical Engineering, or other technical discipline
    • Air Force Security Forces background
    • Cisco Certified Entry Networking Technician (CCENT) certificate or similar certification
    • MANET or Wave Relay® experience
    • DoD Information Assurance experience
    • Strong tactical mindset and incorporating technology into operations.
    • Experience supporting Line of Site and Beyond Line of Site communications networks
    • Testing and evaluation experience
    • Understanding of ADB and rooting Android Devices
    • Smart phone and tablet computer configuration experience
    • Video encoder experience
    • Land Mobile Radio (LMR) bridge experience
    • Configuration management experience

    Company Overview

    Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.



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