Persistent Systems

  • Help Desk Technician

    Job Location US-NY-New York
    Department
    Information Technology
  • Job Description & Responsibilities

    Persistent Systems is looking for a Help Desk Technician to support our user base located across multiple locations. You will be responsible for responding to end user requests through the ticketing system, as well as maintaining and updating software, laptops, and desktops. Day-to-day responsibilities are communicating with end users, opening, monitoring, and resolving support tickets. The ideal candidate will have excellent troubleshooting skills and will be customer service focused.

     

    POSITION RESPONSIBILITIES

    • Provide helpdesk support and resolve issues for end users
    • Monitor and respond quickly and effectively to requests received through the IT helpdesk
    • Document and update internal technical procedures and How-To guides
    • Support the onboarding of new users
    • Maintain inventory of all equipment, software, and software licenses
    • Assign users and computers to proper groups in Active Directory
    • Perform workstation hardware and software upgrades and vulnerability remediation as required

    Job Qualifications & Experience

    MINIMUM QUALIFICATIONS

    • Associate degree in Computer Science, Information Technology, Information Systems, or a related field or equivalent experience
    • Prior work or internship experience in a helpdesk or related computer support role
    • Experience with Windows, Linux, Android, and iOS operating systems
    • Advanced knowledge of the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
    • Basic Networking and TCP-IP knowledge
    • Must have a United States security clearance or the ability to obtain a United States security clearance

     

    PREFERRED QUALIFICATIONS

    • Bachelor’s in Computer Science, Information Technology, Information Systems, or a related field
    • Scripting and desktop automation experience
    • Excellent organizational skills and experience managing competing priorities
    • Excellent problem-solving skills

    Company Overview

    Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture,  Robotics, and Unmanned System markets.

     

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