Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.
Persistent Systems is seeking a Technical Support Specialist to join our growing team, working from our New York City headquarters as a member of the Field Operations department. You’ll be responsible for supporting our technical support platforms by providing Tier 1 product support to customers and end users. You’ll maintain an online ticketing and provide phone support by answering technical questions and escalating issues to the appropriate company representative. You’ll also conduct development testing, maintain a product knowledgebase, and keep customers informed of hardware and software changes. You will work with the most sophisticated customers in the wireless communications industry, including 3-letter government agencies, federal and local law enforcement, mainstream media outlets and international commercial companies.