Persistent Systems

Field Application Engineer

US-CO-Fort Collins
Department
Government Affairs

Company Overview

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture,  Robotics, and Unmanned System markets.

 

Job Description & Responsibilities

We are looking for an on-site Field Application Engineer who will be a critical member of our Project Team at our Fort Collins, Colorado office. You will provide forward, hands-on support to solve our customer’s most difficult MANET issues. This role is rooted within customer operations and is critical to developing long-term customer relationships. You will serve as a technical lead and subject-matter expert in the support of Wave Relay® communications solutions and be responsible for technical aspects of MANET solutions offered to our customers. You will have direct and recurring interaction with customers and play a pivotal role in communicating technical challenges to Program Engineers and Program Managers.

 

POSITION RESPONSIBILITIES

  • Developing long-term customer relationships with project clients through managing and interpreting their requirements and developing solutions
  • Contributing to project effectiveness by identifying short- and long-term network issues, providing information and commentary pertinent to technical deliberations, recommending options and courses of action, and implementing directives
  • Assisting personnel with procedures and optimization of the MANET system
  • Providing project technical assistance, product education, and training to customer
  • Leading the on-site technical team in meeting customer requirements
  • Assisting in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installations that meet customer requirements
  • Supporting technical solutions to meet prospect's business, technical, and/or financial goals
  • Maintaining expert knowledge of Persistent Systems products and solutions
  • Leading troubleshooting and root cause analysis for complex networking systems

Job Qualifications & Experience

MINIMUM QUALIFICATIONS

  • 3 years as a Field Application Engineer, Field Service Representative, or similar
  • 3 years of experience with military tactical and/or strategic radio communications systems
  • Strong understanding of technical concepts such as wireless, GPS, mobile, cellular, SATCOM, RF propagation with an understanding of hardware and software concepts
  • Basic understanding and working knowledge of networking and IP scheming
  • Proven experience troubleshooting communications systems and architectures, conducting group training, and managing equipment inventory and readiness
  • Strong technical writing and network architecture diagram skills
  • Must be willing and able to travel up to 50% of the time
  • Must have an Active Secret United States security clearance or higher

 

 PREFERRED QUALIFICATIONS

  • Bachelor degree in Computer Science, Electrical Engineering, or related field
  • Cisco Certified Entry Networking Technician (CCENT) or higher certification
  • Experience with the following: MANET or Wave Relay®, DoD Information Assurance, Radio over IP (RoIP), smart phone and tablet computer configuration, video encoders, and land mobile radio (LMR)
  • Strong tactical mindset for incorporating technology into operations.
  • Understanding of ADB and rooting Android Devices
  • Experience building test plans, test and evaluation, and writing reports
  • Configuration management experience

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