Persistent Systems

Forward Support Representative

US-WY-Cheyenne
Department
Field Operations

Company Overview

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture,  Robotics, and Unmanned System markets.

 

Job Description & Responsibilities

Persistent Systems is seeking a highly skilled Forward Support Representative who will provide on-site customer support to a customer in Cheyenne, Wyoming.  This person will be responsible for providing on-site technical and programmatic support to a United States Government customer.  This individual will assist with systems readiness, provide on-site customer support, deliver basic customer trainings, manage inventory of equipment, and provide direct technical support to the end-user and supporting command.

 

POSITION RESPONSIBILITIES

  • Supporting in-house and out-in-the-field technical demonstrations
  • Interacting with customers and providing direct technical support  
  • Prepping gear for operational readiness
  • Conducting onsite Wave Relay® basic training courses
  • Acting as a direct liaison to military end-users
  • Working with FSR to escalate higher level technical issues
  • Ensuring customer has technical support required to complete mission

Job Qualifications & Experience

MINIMUM QUALIFICATIONS

  • 3 years of experience with tactical and/or strategic radio communications systems
  • Basic understanding and working knowledge of networking and IP scheming
  • Proven troubleshooting experience on communications systems and architectures
  • Experience managing equipment inventory and readiness
  • Experience conducting training for small and large groups
  • Willingness to travel 15% of the time
  • United States Secret Clearance or higher

 

PREFERRED QUALIFICATIONS

  • Comprehensive knowledge of Mobile Ad hoc Networking
  • Testing and evaluation experience
  • Experience with Wave Relay® products and other tactical communications systems
  • Electrical troubleshooting experience and/or certifications
  • Electronic troubleshooting experience and/or certifications
  • Experience supporting Line of Site and Beyond Line of Site communications networks

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