Persistent Systems

Help Desk Technician

US-NY-New York
Department
Information Technology

Company Overview

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture,  Robotics, and Unmanned System markets.

 

Job Description & Responsibilities

Persistent Systems is looking for a Help Desk Technician to support our user base located across multiple locations. You will be responsible for the internal administration and support of the company’s software and hardware. Day-to-day responsibilities include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations. You will also open, track and close support tickets, while reporting back to end users. The ideal candidate will use their expertise in information technology to diagnose and efficiently resolve system issues as they arise.

 

POSITION RESPONSIBILITIES

  • Provide helpdesk support and resolve issues for end users
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Document and update internal technical procedures and How-To guides
  • Automate and manage Windows and Linux workstation setup and deployment for new employees including hardware and software
  • Support the onboarding of new users
  • Maintain inventory of all equipment, software and software licenses
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades and maintenance releases as required

Job Qualifications & Experience

MINIMUM QUALIFICATIONS

  • Associate degree in Computer Science, Information Technology, Information Systems, or a related field or equivalent experience
  • 2 years of Helpdesk or related computer support experience
  • Experience with Windows, Linux, Android, and iOS operating systems
  • Advanced knowledge of the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
  • Basic Networking and TCP-IP knowledge; VOIP and IP Telephony knowledge
  • Must have a United States security clearance or the ability to obtain a United States security clearance

 

PREFERRED QUALIFICATIONS

  • Bachelor’s in Computer Science, Information Technology, Information Systems or a related field
  • Scripting and desktop automation experience
  • Excellent organizational skills and experience managing competing priorities
  • Excellent problem-solving skills
  • Excellent communication and interpersonal skills, with a strong customer service orientation

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